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  One good example is the dialer app , which improves operational efficiency. This is possible by eliminating manual dialing. Automated dialing eliminates mistakes, such as misdialed calls, call drops or extended wait time. By implementing such a system, the business makes sure that only connected calls are directed towards agents and they will focus on calls that matter. Auto dialers are able to detect voicemails or busy callers, numbers that are no longer in service, and such. Call contact ratio is increased considerably and if agents are able to take more calls, they will improve efficiency and become more productive.

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